Refund policy

Return Requirements

Stamps must be uncanceled, undamaged, and intact in their original sheets, booklets, rolls, or packaging. Used, separated, altered, incomplete, or customer-damaged items cannot be returned.

Start a Return

Email your order number and reason for returning. We may request photos. Wait for authorization and the return address before shipping; unauthorized returns may be refused.

Order Problems & Return Costs

Report damaged, defective, incorrect, or incomplete deliveries with photos of the items and packaging. Once verified, we will arrange a replacement or refund and cover any required return shipping. Customers pay return postage for other eligible returns.

Refund Decisions

We will inspect returned items and email the outcome. Approved refunds go to the original payment method. Original delivery charges, if any, are excluded unless we made an error. Bank posting times vary.

Cancellations

Request cancellation immediately. Orders can be canceled only before processing begins; shipped purchases follow the return procedure.